In the service department of FIS company working high-qualified staff with many years of experience. Fast response to customer inquiry is the most important task that technologists and engineers set before themselves and other colleagues of our company.

Service department's main tasks:

1. Demonstration of equipment at work in the territory of our factory.
2. Equipment setup on the product.
3. Testing of the new equipment and separate units.
4. Installation commission in the customer's territory include:
• placing of equipment;
• assembling;
• programming;
• testing;
• equipment setup for the product;
• production output;
• staff teaching, instruction & training;
• handing over recipe;
• recommendations for staff recruitment;
• equipment adaptation to the customer's recipe;
• testing of the operator's work on the equipment;
• signing of an act of putting the equipment into operation;
• putting the equipment under warranty.
5. Customer consulting on the telephone.
6. Sending technical and technological materials by the fax or email.
7. Departure of our specialist to the customer in the shortest possible time for any questions difficult to solve distantly.
8. Help in the equipment modernization working in the customer's factory.
9. Consulting in space planning, equipment arrangement, connecting communications – service lines at the customer's territory.
10. Selection of the most appropriate raw-material and ingredients suppliers for the customer's production, climate conditions and other factors affecting  production quality.
11. Help in working out of new recipes and products.
12. Control for spare parts manufacturing.
13. New versions software installation.
14. Continuous activity on the equipment upgrading according to the customer's desires.
15. The technologist's tests and experiments in creating new type of products , using the most modern and progressive decisions in raw material and ingredients variety, which afterwards passed to the customers.
16. Continuous telephoning with the clients.
17. Technical customer database maintenance.

NEW!   At present designing of new catalogue of spares is under process in electronic and printing variants to make easier determination of  necessary spare parts and their change; also make spare part reserve in our warehouse for the customers. Very soon a new site will appear about FIS company service department and spare parts of the equipment.

Besides electronic catalogue, there will be furnished information about spare parts right substitution in the site, and also will be given recommendations according to the equipment exploitation on the whole. There is also going to be provided information about novelties in respect to nozzles, conveyers, mechanisms of string and guillotine cuttings and other innovations.

Planning to place a rubric’s about confectionery products novelties with necessary equipment settings for these products manufacturing. We are working out the process of  an analysis of state of the equipment distantly (telemetry). This will provide an opportunity to determine possible defects and any equipment's spares deterioration beforehand.

For example, during the overloading of the motor, service department staff warn the customer beforehand about it. Or the frequency converter, for more sparing operating mode, will be automatically switched on. If the software breakdowns because of external factors or if it is necessary to upgrade the program the specialist won't ought to go out. The customer will get programming flashcard or the software and will be installed by the service department staff distantly.